Be part of the team behind “the Jazz” This year we’re doing volunteering differently: instead of a crowd of helpers working a shift here and there, we’re building a small, trained corps of festival insiders — about three dozen people who run the festival together, all weekend, and enjoy it like no ticket-holder ever could.
Here’s the deal. You commit to all three festival days, a minimum of six working hours per day. Because no performance runs longer than 75 minutes, real breaks are built into every schedule — you’ll work in rhythm with the music, not stand around. Before the festival, you’ll complete our short online training and become a Certified MAJF Volunteer.
And here’s what you get:
Everything is handled from your phone: your schedule arrives by text and email, reminders tell you where to be and when, and you check in to each post with a single tap. No paperwork, no guesswork.
Browse the positions below — each listing shows the role, what you’ll do, and its perk level. Found your fit?
Our Volunteer Office reviews every application and will contact you personally.
Positions handling tickets, cash, or secure areas are fiduciary roles and include a background check. The hotel room credit is earned by completing your scheduled shifts and is applied at checkout.
Each listing shows what you’ll do, the room/meal perk it carries, and whether it’s open or already filled. Found your fit? Apply below — our Volunteer Office reviews every application and will contact you personally.
The Festival Director’s right hand and the operational hub of the volunteer program. Overall coordinator of volunteers and retail vendors. On duty in the festival office from Wednesday noon through close each night. Knows every volunteer job, can train and re-deploy anyone, resolves escalations, manages the volunteer check-in board, and coordinates vendor arrival, station assignment, and check-in.
Staffs the festival office alongside the Office Manager from Wednesday noon through close each night. Handles phones and radios, artist and volunteer paperwork, badge stock, lost-and-found, and errands that keep every other post running. Fully cross-trained; steps into any role in an emergency. Covers the information desk Saturday 8–11 AM.
Executes the ground transportation schedule: airport, train, and hotel pickups for artists and their bands. Assigns and adjusts driver schedules (with app access to Command Central and Ground Transportation), carries artist badges for vehicle check-in, and reports arrivals. Clean driving record required.
Executes assigned pickups and departures on the ground transportation schedule, checks artists in at pickup, and hands them their badges. Clean driving record required.
The senior MAJF representative in the room for every performance at their stage. Opens and closes the house, manages seating and capacity, enforces ticket and credential access with the monitors, handles patron issues and emergencies, coordinates hold/open times with the stage manager, and reports attendance. Main Stage: two managers trade the manager role; the off-duty manager works as a door monitor, and matinees run with one manager and one monitor. Bijou, Ronnie’s, and Q are held all festival by seasoned chiefs; Billy Taylor is a combined manager/monitor post.The Festival Director’s right hand and the operational hub of the volunteer program. Overall coordinator of volunteers and retail vendors. On duty in the festival office from Wednesday noon through close each night. Knows every volunteer job, can train and re-deploy anyone, resolves escalations, manages the volunteer check-in board, and coordinates vendor arrival, station assignment, and check-in.
Greets each JAM Stage act 20 minutes before their set, confirms setup needs with the restaurant and sound, and checks the act on stage. Between acts the host is free — the stage lives in the restaurant and does not require a fixed post. Keeps the JAM running order and reports act arrivals to the office.
Runs the Main Stage changeover clock for one session per day: coordinates artists to the stage with the house manager and green-room monitors, and manages backline moves with the sound vendor.
Executes Main Stage set changes: backline, music stands, risers, and load-ins. Setups only — breaks between acts. Working both sessions makes a full day of short bursts, not continuous standing.
Single-handed stage management for the club stages: artist call times, changeovers, backline resets, and liaison with sound. One manager is dedicated to the Bijou; the other splits Ronnie’s and the Q with the seasoned house managers assisting.
The eyes at the doors: checks tickets, credentials, and badges; manages lines and late seating; protects quiet entrances during sets; assists patrons with accessibility needs. Green Room monitors control artist-area access (two while the Main Stage is in session, one otherwise). Assignments rotate across Main, Q, Green Room, Bijou, and Ronnie’s per the schedule.
Sells and fulfills tickets and passports, handles will-call and SimpleTix lookups, processes payments, and balances the drawer at shift end. Three attendants cover the Friday surge (4–9 PM); Saturday and Sunday run two counter posts. The information desk is covered from the counter after 2 PM Saturday and is closed Sunday; when the counter slows late Sunday one attendant is released to usher.
The corps’ utility players — certified in every role. Run the relief circuit giving breaks to solo posts, backfill no-shows within minutes, and surge to lines and doors. Saturday: all three staff the high school band competition from 8 AM; two are relieved at 2 PM; one remains through the Main Stage finals.
Opens, operates, and closes the hospitality suite nightly from 8 PM to 1 AM. Controls access (artist and credential list), stock, and the room’s tone. Fiduciary role.
Runs the Main Stage changeover clock for one session per day: coordinates artists to the stage with the house manager and green-room monitors, and manages backline moves with the sound vendor.
Leads the look of the festival: designs the décor plan (signage, stage dressing, banners, table settings, souvenir shop build-out) and manages the decorating & setup crew Wednesday through Friday. Coordinates load-in with the office and hotel, tracks materials, and leads strike after the festival.
Transforms the hotel Wednesday through Friday under the direction of the Decorating Designer & Manager: signage, stage dressing, banners, souvenir shop build-out, and load-in support; strike Sunday night as available. Pre-festival role — festival pass, no room subsidy.